Homeowners & Consumers

Independent help when you are unsure where you stand

Building or renovating a swimming pool can be a significant investment. When something does not appear right, it can be difficult to know whether there is actually a defect, how serious it is, who or what may have contributed to it or what should reasonably happen next.

NextGen Experts provides independent swimming pool and spa advice to homeowners and consumers who need an experienced person to look at the issue objectively and explain what the available evidence means.

The objective is not to create a dispute. It is to help you understand the issue so you can make an informed decision about what to do next.

How we help

A vintage turquoise rotary dial telephone with a coiled cord and numeric keypad.

Discuss Your Matter
A short introductory discussion to understand the issue, determine whether NextGen Experts can assist and identify the most appropriate next step.

Contact Nextgen Experts
A group of four people, including a man in a black polo shirt, are having a discussion outdoors by a swimming pool, with plans on a clipboard in front of him.

When Something Does Not Seem Right

  • Workmanship concerns

  • Defects or alleged defects

  • Equipment or installation issues

  • Water quality and operational problems

  • Conflicting advice from builders, contractors or suppliers

Three people are kneeling and squatting at the edge of a swimming pool, examining something closely. One man is pointing at the pool's border, while two women look on with concern. They are outside on a patio area with outdoor furniture and a modern house in the background.

Disputes & Expert Support

  • Assistance before a matter escalates

  • Review of competing positions

  • Independent expert reports

  • Technical support during negotiations

  • Tribunal or court-related assistance

  • Working with your solicitor where required

Construction site with a concrete pool foundation, plumbing pipes, and equipment for installation, surrounded by wooden framing and dirt.

Independent Inspection & Assessment

  • Site inspections

  • Technical assessment

  • Review of contracts, plans, photographs and correspondence

  • Assessment against relevant standards and industry practice

  • Defect and cause identification

A report titled 'Expert Report Swimming Pool' on a wooden desk, surrounded by stacked books, a fountain pen, and a pool photo, with a window in the background.

Rectification & Practical Solutions

  • Review of proposed repairs

  • Appropriate rectification options

  • Assessing whether proposed works are reasonable and proportionate

  • Identifying what genuinely requires rectification

  • Independent guidance before accepting a proposed solution

An outdoor rectangular swimming pool with clear blue water, surrounded by a concrete deck, and a metal handrail at the shallow end. Behind the pool, there is a dense hedge of tall green plants. On the right side, a tiled wall is partially visible.

Before or During Construction

  • Contract and scope questions

  • Plans, specifications and variations

  • Construction requirements

  • Standards and compliance guidance

  • Independent advice before important decisions are made

Working With Your Lawyer

Where legal advice is required, NextGen Experts can work alongside your solicitor by providing the technical and industry expertise needed to support the matter.

Understand the issue before deciding what to do next

Not every concern requires a dispute, and not every defect requires major rectification.

An independent assessment can help establish what is actually wrong, what matters and what options are reasonably available.

Independent advice to help you understand where you stand.