Privacy Policy
Our Commitment to Privacy
NextGen Experts Pty Ltd respects the privacy of individuals and is committed to handling personal information responsibly and appropriately.
This Privacy Policy explains the types of personal information we may collect, how that information may be used, stored and disclosed, and how individuals may access or seek correction of information held about them.
Where applicable, NextGen Experts manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We May Collect
The personal information collected will depend on the nature of the enquiry or engagement and may include:
Name and contact details
Business or organisation details
Employment or professional information
Information provided through website enquiries
Contracts, plans, specifications and project documents
Photographs, correspondence, reports and other records
Information relating to complaints, disputes or legal proceedings
Billing and payment information
Information provided by clients, lawyers, insurers, contractors, consultants, experts, government agencies or other parties
Other information reasonably required to assess or undertake an engagement
Some matters may involve sensitive, confidential, legally privileged or commercially sensitive information. Such information will only be collected and handled where reasonably necessary for the relevant purpose and subject to any applicable legal or professional obligations.
How Information Is Collected
Personal information may be collected:
Directly from you
Through our website or enquiry forms
By telephone, email or other correspondence
During meetings, inspections or consultations
Through documents and information provided as part of an engagement
From your authorised representatives or professional advisers
From third parties where reasonably necessary and appropriate
From publicly available sources
Where practicable, we will collect personal information directly from the individual concerned.
How We Use Personal Information
Personal information may be used for purposes including:
Responding to enquiries
Assessing whether NextGen Experts can assist with a matter
Conducting conflict or engagement checks
Preparing proposals and scopes of work
Providing consulting, technical, expert or advisory services
Reviewing documents and evidence
Conducting inspections, assessments and investigations
Preparing reports, opinions, guidance and other deliverables
Communicating with clients and other authorised parties
Managing accounts, invoicing and administration
Complying with legal, regulatory, court or tribunal requirements
Managing and improving our business and services
Personal information will not ordinarily be used for purposes unrelated to the reason it was collected unless authorised, required or permitted by law.
Disclosure of Information
Depending on the nature of an engagement, personal information may be disclosed where reasonably necessary to:
Employees, contractors or consultants assisting with the engagement
Specialist advisers or experts
Lawyers, insurers or other professional advisers
Technology, document management, accounting, communication or other service providers
Courts, tribunals, regulators or government authorities
Other parties where authorised by the client or individual
Other persons where disclosure is required or permitted by law
Where specialist consultants or third parties are engaged, only information reasonably required for the relevant purpose will be provided.
Confidential and Dispute-Related Information
NextGen Experts regularly works with matters involving disputes, claims, expert evidence and commercially sensitive information.
If you are making an initial enquiry regarding a dispute, legal proceeding or potential expert engagement, please provide only enough information for us to understand the general nature of the matter.
Confidential, privileged or sensitive documents should not be provided until any necessary conflict checks have been completed and the engagement arrangements have been confirmed.
Storage and Security
NextGen Experts takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically or in hard copy and may be maintained using secure business systems, cloud-based platforms or professional service providers.
Access to information is limited to those who reasonably require it for business or engagement purposes.
Information that is no longer required will be retained, destroyed or de-identified in accordance with applicable legal, professional, contractual and business requirements.
Website, Cookies and Analytics
When you use the NextGen Experts website, certain technical information may be collected automatically, including information such as browser type, device information, pages visited and general website usage.
Cookies, analytics tools or similar technologies may be used to understand how the website is accessed and used and to assist with website performance and improvement.
Where third-party analytics or website service providers are used, information may be processed in accordance with their own privacy practices.
Overseas and Cloud-Based Processing
Some technology, cloud storage, communication or other service providers used by NextGen Experts may store or process information using systems located outside Australia.
Where personal information is likely to be disclosed to an overseas recipient, NextGen Experts will address such disclosure in accordance with applicable privacy requirements.
Access and Correction
You may request access to personal information held about you or ask for information to be corrected if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.
Requests should be made using the contact details below.
In some circumstances, access may be restricted or refused where permitted or required by law. If this occurs, reasons will be provided where appropriate.
Privacy Enquiries and Complaints
If you have a question or concern about how your personal information has been handled, please contact NextGen Experts.
We will consider the matter and respond within a reasonable period.
If a privacy concern cannot be resolved directly and applicable privacy legislation provides a further avenue of complaint, you may also contact the Office of the Australian Information Commissioner.
Contact
If you have any queries relating to this Privacy Policy, contact NextGen Experts to discuss the circumstances and determine whether we are able to assist.